To manage facility service requests, work orders and maintenance records through the helpdesk and CMMS, ensuring timely response and resolution of facility issues.
Responsibilities
Receive, log and categorise facility complaints and service requests.
Create and assign work orders through the CMMS.
Monitor work-order progress and follow up on outstanding requests.
Escalate urgent or critical facility issues promptly.
Update maintenance records and ensure accurate closure of work orders.
Generate CMMS reports on maintenance activities and performance.
Track preventive maintenance schedules and completion.
Maintain accurate records of assets, faults and maintenance history.
Monitor response and resolution times against agreed SLAs.
Provide regular reports on helpdesk and maintenance performance.
Requirements
B.Sc./HND/OND in Computer Science, Business Administration, Facilities Management or related field.
1–3 years' experience in helpdesk, facilities or administrative operations.
Good computer and data-entry skills.
Knowledge of CMMS/facility management software is an advantage.
Good communication, coordination and customer-service skills.
Job Overview
Posted Date:
2026-09-30
Location:
Lagos
Job Nature
Full time
Salary:
Application Deadline:
2026-10-31
About Company
Jobrole Consulting Limited is a Talent Management Company that offers innovative talent and business solutions to drive performance and acceleration.
